Caxton Printers

FAQ

Q: What is bleed, and why do I need it?
A: We require 1/16 inch bleed (0.0625″) around all four sides. Bleed is a printing term that refers to printing that goes beyond the edge of the sheet after trimming. The bleed is the part on the sides of your document that gives us the small amount of space to move around paper and design inconsistencies. If you want ink to the edges, you have to use bleed. You should build your document to allow 1/16″ beyond the trim on each edge.
Example: A job with a trim size of 8-1/2″ x 11″ with bleeds would need a document size of 8-5/8″ x 11-1/8″. A business cards with bleeds should be 3-5/8 x 2-1/8.

Q: Can you match any color?
A: We will do our best to match the color you need. If you are using a PMS Pantone spot color, we can absolutely match it. However, some process colors are more difficult to match than others, especially certain shades of reds and blues. Some things to consider that affect color match include screen calibration, substrate (what it is printed on), output device (where it is being printed from), the light source, and, believe it or not, the age of the person viewing the document. For more info about color
go to Color Resources

Q: What is a QR code?
A: Have you seen these odd looking black and white squares (like the one displayed here) in magazines, on signs, and online? They’re called QR codes or quick response codes.
QR code
Q: Why do I need a QR code?
A: QR Codes can be read/scanned by smartphones. The QR code can link prospects and customers directly to your online content, effectively providing additional information and even multimedia to an offline experience. If you’ve created print material that included a URL for more information, a QR code for that URL could also be added to enable smartphone users to go directly to that web page without having to type in the web address. It is a quick way to get more customers to visit your website.

Q: Do you offer any design assistance?
A: If you can picture it, we can help you design it. Our graphic designers can create anything from a simple direct mail piece or newsletter to a complete product brochure. We will work with you during every phase of the project, helping you to select paper stock, ink colors, graphics and fonts to create a piece that will make you stand out from your competition.

Q: How long will it take to complete my job?
A: It really depends on the amount of work involved. Once we receive the order, discuss the specifics (such as whether or not design work is involved), and you approve the artwork, we can give you a more accurate completion date. If a job comes as a pdf, we will review it, preflight it, and then contact you with an estimated completion date. If we are missing any element of a file, we will contact you or someone at your organization as soon as possible to get the missing information, so please be sure to provide accurate contact information with your incoming order.

Q: If my project is on a disk, how should I prepare the file for you?
A: The most common file formats that we use are PDF, EPS, and TIFF, although others can be used. Always provide a print out of your project to ensure that it comes out exactly the way you envision. To have a full-color image printed, make sure you save it as CMYK. Check to make sure any links in your project are also included. If you have any more questions about what to include with your file, do not hesitate to ask.

Q: What type of computer platforms/software programs do you support?
A: We work with a variety of software programs, whether you use a PC or a Macintosh. Our prepress department supports most recognized graphic software programs, like Adobe Illustrator, InDesign and PhotoShop. We can also print from MS Word and Publisher. If you are working with software that you do not see listed here, please give us a call. There is a good chance we will still be able to use your computer file.

Q: How can I get a quote on my project?
A: The best way for you to get a quick, accurate quote from us is to use our online quote request service. When we receive your request, we will review your specifications and either e-mail or phone you with a quote. Or, if you prefer, you can call us at 586-752-8580. We can work with you over the phone, you can stop in to our location, or one of our representatives can come to see you.